1. Looking for the product you want on our website.
2. Message us in our Instagram page (https://www.instagram.com/radhiazexclusive) or Whatsapp +601150007171 if you have trouble on choosing a product that is suitable to you. We will do an analysis then recommend a product that is suitable to you.
3. After confirm the product to purchase, you can directly order from us through our website shop or add the product to the shopping cart from this website. Please provide your NAME, SHIPPING ADDRESS AND PHONE NUMBER to place an order, also double confirmed the order before making the payment.
4. We you keep your order for seven (7) days only and the order will be removed from our system.
5. Please make payment before the order is removed from our system .
6. After we confirm the payment, the product will ship to you within one (1) working days. (Saturday and Sunday consider as non-working day)
For WEST & EAST Malaysia customer, a flat rate is RM10 per order.
For BORNEO (Sabah & Sarawak) Malaysia customer, a flat rate is RM13 per order.
We will use the following courier companies, Poslaju, and J&T, according to shipping Request.
After customer place an order, we need 1 working day for our stock preparation, and will be sent on the same day. Normally delivery time takes 1-3 working days for West & East M’sia, 3-5 days for Borneo.
If the parcels sent have not been received within the expected time, please inform us and we will double check the tracking for you.
*public holidays and weekends are non-working days
We will Whatsapp or Email every customer tracking number of the parcel when the parcel is picked up by courier service.
Please trace your parcel here:
If there is any unsuccessful delivery of the parcel with Poslaju, please call 1300-300-300 to reschedule for second delivery.
Please ENSURE you trace and track your parcel. If the parcel is returned to us due to customer providing wrong address/ nobody at home and not picking up from the poslaju office, we will only do second shipment after receiving postage fee for Malaysia address, WEST & EAST M'sia RM 10; Borneo RM 13. Or else, customer has to come to our office to pick up the parcel.
Our office address: 439, Block 5, Laman Seri Business Park No 7 Persiaran Sukan Section 13, 40100 Shah Alam , Selangor, Malaysia
or Contact Us (601150007171)
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